Refund & Cancellation Policy
At Fabby, customer satisfaction is important to us.
Order Cancellation
Orders may be cancelled before shipment.
Once shipped, orders cannot be cancelled.
Returns
Returns are accepted only if:
- Wrong product delivered
- Damaged product received
- Manufacturing defect
Customers must notify us within 48 hours of delivery.
Non-returnable Items
For hygiene reasons, opened or used cosmetic products cannot be returned.
Refunds
After inspection and approval:
- Refunds will be processed within 5–7 business days
- Refunds will be credited through the original payment method
Replacement
Eligible products may be replaced depending on stock availability.